Privacy Policy
1. Information We Collect
Personal Information
- Full name and contact details
- Profile picture and bio
- Payment information via secure processors
- Zone and location
Location Data
Continuous location tracking during active sessions and background collection (when enabled) for errand matching. Manage settings via your device permissions.
2. How We Use Information
User Matching
Connect requesters with nearby runners
Security
Fraud prevention and verification
Service Improvement
Enhance app features and performance
3. Data Sharing
We Never Sell Your Data
Information is only shared when essential for service operation or required by law.
With Other Users
Limited profile details during transactions
With Service Providers
Payment processors and infrastructure partners
4. Data Security
Protection Measures
- End-to-end encryption for sensitive data
- Regular security audits
- Two-factor authentication options
5. Your Rights
Data Access
Export your information anytime
6. Data Retention
Retention Periods
Active Accounts
Retained while account is active + 2 years
Transaction Records
7 years for financial compliance
Data Removal
- Immediate deletion upon account closure
- Anonymization of usage data after 5 years
- Secure destruction methods (RFC 2196 compliant)
7. Children's Privacy
Under 13 Protection
Strict Age Policy
Service restricted to users 17+
- Active age monitoring
- Immediate deletion of underage accounts
- COPPA compliant practices
8. Dispute Resolution
Initial Contact
Email errandearn@gmail.com within 7 days
Mediation
60-day negotiation period with our team
Binding Arbitration
AAA rules under Ghana law
9. Policy Changes
Update Notification System
We'll notify you through:
- In-app banners
- Email announcements
- Prominent website notices
Version History
Added data portability features
Full Privacy Policy Document
Download our complete privacy policy for offline reading or archival purposes.
Download PDFVersion 1.1 | Last Updated: 14/03/2025 | File Size: 256KB