01Information we collect
Personal information
- Full name and contact details
- Profile picture and bio
- Payment information via secure processors
- Zone and location
Location data
Continuous location tracking during active sessions and background collection (when enabled) for errand matching. Manage settings via your device permissions.
02How we use information
- User matching
- Connect requesters with nearby runners
- Security
- Fraud prevention and verification
- Service improvement
- Enhance app features and performance
04Data security
Protection measures
- End-to-end encryption for sensitive data
- Regular security audits
- Two-factor authentication options
05Your rights
- Data access
- Export your information anytime
You can also delete your account at any time. Here's how.
06Data retention
Retention periods
- Active accounts
- Retained while account is active + 2 years
- Transaction records
- 7 years for financial compliance
Data removal
- Immediate deletion upon account closure
- Anonymization of usage data after 5 years
- Secure destruction methods (RFC 2196 compliant)
07Children's privacy
Under 13 protection
Strict age policy
Service restricted to users 17+
- Active age monitoring
- Immediate deletion of underage accounts
- COPPA compliant practices
08Dispute resolution
- Initial contact. Email errandearn@gmail.com within 7 days
- Mediation. 60-day negotiation period with our team
- Binding arbitration. AAA rules under Ghana law
09Policy changes
Update notification system
We'll notify you through:
- In-app banners
- Email announcements
- Prominent website notices
Version history
- v1.0 · 14/03/2025 (current)
- Added data portability features
10Full document
Download our complete privacy policy for offline reading or archival purposes.
Version 1.1 · Last updated 14/03/2025
Questions
Email errandearn@gmail.com or message us on WhatsApp at +233 54 786 7377.